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I opened a support ticket over a month ago. Picked up a used OhmRGB Slim and I was getting nothing when I plugged it in. A few lights would flicker. Noticed the USB socket was damaged (center piece missing.) So I opened a support ticket. Never heard back. So I tried to replace the socket myself. No deal. I might have fried something but I doubt it. So I guess my next move is to try to find a new brain. The one that is in it is revision 1.2.5. It doesn't look like the brain v2 would fit correctly. But I could be wrong. Anyone got any advice. I would have thought the customer service around here would be a little better but it's about the worst I've experienced. Thanks.