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What browser are you using? Firefox dropped support for NPAPI plugins in 52; other browsers have done similar. Newer versions of Jazz-Plugin have been released to get around this: http://jazz-soft.net/download/Jazz-Plugin/ But I couldn't get them to work. This was months ago, so they might work better now. Alternatively you can rollback Firefox to 51 and turn off its own automatic updates. That's what I ended up doing. Or, you can try this tip for reenabling NPAPI plugins in the latest Firefox (I haven't tried this but it sounds viable):http://www.omgubuntu.co.uk/2017/03/force-enable-firefox-52-npapi-support