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Livid Minim pre-order did not arrive

Hi - I paid for a Minim in February2016 but nothing arrived at my address. My ticket of 2weeks ago remains in-replied. Please could a full refund be credited back to my bank card or a replacement delivered promptly? Thank you.

Comments

  • It would be very much appreciated if there could be any response from LIVID. I supported the pre-sale in good faith but this was intended as a purchase and not a donation.

  • As David was a Kickstarter backer #202, yet to receive my minim. Emailed via Kickstarter and heard nothing. Opened a support query and have heard nothing. Please inform me of the situation.

  • Hi Moon - Thank you for the response...further to the LIVID email 10 days ago:


    "Hi John,

    I apologize that we did not ship your order.
    I'm sorry that we missed your refund request until your forum post.
    I'm transferring you to Rachel, who can get this sorted out for you.
    Sincerely,
    Justin" 


    is there any update yet from "Rachel"?  Thank you, David.

    - - - 

    Good luck with it all Neale

    - - - 

    disclaimer:  It is quite possible that I missed an email or letter from LIVID and there may have been an earlier explanation about why the MINIM was not posted to me.


  • MOON!! I ordered and paid for a Minim Controller on December 27th 2016. I recieved an email saying it "shipped" on December 28th. When I check the USPS website with the tracking number it says a shipping label was created but no item had actually been shipped. I have yet to receive anything. It's been over 3 weeks now and I have opened up 3 different tickets and have not heard a single word back from Livid. It's very aggravating when you have already taken my money and not being able to get a response from anyone as to what the issue is. My name is Mikail King and my order number is #14734. Please respond.

  • Hi - any news yet on when a refund can be processed to my paypal account? Thank you.

    Also, is there any information regarding why nothing was dispatched?

  • Again, processing a refund would be much appreciated.

  • update: full PayPal refund issued.  Item did not arrive because it was not dispatched.  No further explanation offered by LIVID.

  • Moon - Any response to let me know you are still working to resolve this issue, and an ETA on when to expect my MINIM would be greatly appreciated

  • Hi Moon,

    Have recently replied to my ticket. Still nothing received and no reply to earlier question. Please can you give me any further information.

    Thanks Neale

  • Thanks Moon.

    Look forward to hearing from you and receiving it.

    Neale

  • Hi Moon,

    Not heard anything in a while. Has my livid been dispatched yet.

    Neale

  • Hi Moon,

    Not heard from you in a while. Can you update me on my Minim.

    Thanks Neale

  • NealeCresswell said: Hi Moon,

    Not heard from you in a while. Can you update me on my Minim.

    Thanks Neale

    <br/>

  • NealeCresswell said:

    NealeCresswell said: Hi Moon,

    Not heard from you in a while. Can you update me on my Minim.

    Thanks Neale

    <br/>

    <br/>

  • edited May 11


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