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Ds1 encoders smoothness problem

Hi everybody!
I'm having DS1 issue, wrote to Livid mail, but they didn't respond me.

Problem is I can't make encoders work smoothly.

I'm trying to make encoder to change parameter veery slow (tempo for example) and i cant get it work. Best result i've reached is when i set Encoder Speed A to 1x, but it's not smooth for me.

When i set Encoder Speed A to 1/15, it's changing whole tempo in 6 steps. Setting it to 15x gives the same result.

I don't use Ableton Script, i just map encoder to tempo.

My ableton version is 9.6.1, also i installed latest firmware for DS-1.

What am i doing wrong?

hope for help,
thanks

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