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Code V2: one encoder stop working


my Code V2 has a problem with just on encoder.
it sends CC just 0 e 1 when i turn it, and no midi message if i push it.
i think is a hardware issue but i really don't know how to open it, because one of the screw is blocked for warranty.
could please help me?

[in the photo you can see the blocked screw]


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