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Livid DS1 potentiometer glitch

Brand new Livid DS1 - enjoying it - but dealing with a serious glitch. If I can't resolve this it will be the end of my time with the DS1.  If I apply a very modest amount of pressure to some of the poteniometer knobs the DS1 seems to be passing commands to Ableton to momentarily set every knob to 100%.  Feels like it's a hardware issue and not a software issue given that it's only happening with physical pressure.  Also happens when I disable the Livid DS1 / Ableton remote script.  Check out this video I recorded sampling the trouble.

Pretty frustrating not to be able to open a support ticket or otherwise contact Livid directly so I'm trying here.
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