hi
I recently got my Base replaced (it had pads not working properly), via the thomann warranty. long (one month) but free shipping.
and the replacement Base also has a problem : at some point the 5th fader gets stuck at 0 and won't move up anymore (it can go up to around 35 max but then it jumps back to 0 as soon as I remove my finger). usually takes some minutes to get in the stuck position.
only way to get rid of it is to unplug and plug again the Base.
I got this bug at my first gig with the brand new replacement Base. and at every gig afterwards.
at first I thought it was an error in my puredata patch.
but then i had the same exact problem in a 100% different condition : different computer, different OS, and with a totally different puredata patch. anyway if I close puredata the bug stays. and even if I restart my computer without unplugging the Base.
the problem doesn't seem to occur when I leave the Base idle. only happens when I use it. although it doesn't seem to be related to the fader itself.
I actually do almost not use this fader with my current performance config. however I'm currently working on a new config that uses every control on the Base and having a non-working fader isn't an option.
here is a video of the problem :
https://www.mediafire.com/?o4oqqfkvgojtp6xI guess this qualifies for another replacement. although I have gigs comming and can't wait another month to get the Base back.
Comments
With no software open and only the BASE connected to your computer, does it show the same behavior?
after it bugged it stays stuck with this behavior when I close every software. And even when I restart windows (didn't try with macOS)
it never happened with no software running. mostly because I cannot really use the BASE without any software. anyway the bug doesn't happen when the BASE is idle (tryed to leave it on a whole afternoon and nothing happened)
sometimes it takes several dozens of minutes for the bug to happen. especially when I don't make a heavy use of the BASE (i.e. when I'm working on my liveset). although when I'm playing live it sometimes take less than a minute.
I'll try to trigger the bug without any software (which means with the BASE not receiving any data)
ok.
I managed to trigger the bug without running any software using midi.
I just did plenty of fader movements and pushed plenty of pads together.
took 3 - 4 min
Ok can you please try updating the firmware:
Update Firmware
nope. it was already updated.
I tried with the alternative firmware, it does the same.
Ok then please fill out a support ticket, and we'll sort it out!
http://lividinstruments.com/helpdesk/