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    Cell DNA Not Responding

    jasonandrews
    edited December 2013 in Software Discussion

    Hi I have windows 7 and Cell DNA 2.51, I havnt been able to use it much because it keeps crashing, any help on how to fix this is appreciated. I have a toshiba laptop with an I-7 processor and 6GB ram. The software crashes randomly after use, even with the stock clips.

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    Comments

    • Jay

      Do you have QuickTime installed? Version of Java and .NET?

    • jasonandrews
      QuickTime 7.7.4 

      Java installed (Version 7 Update 45)

      .NET v4.0.30319

    • jasonandrews

      i get this error when i quit the application 


      Problem signature:
        Problem Event Name: APPCRASH
        Application Name: CellDNA.exe
        Application Version: 2.5.1.0
        Application Timestamp: 4e53c523
        Fault Module Name: ks2asio32.dll
        Fault Module Version: 3.1.0.761
        Fault Module Timestamp: 50d03c03
        Exception Code: c0000005
        Exception Offset: 0004e1b6
        OS Version: 6.1.7601.2.1.0.768.3
        Locale ID: 1033
        Additional Information 1: 0a9e
        Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
        Additional Information 3: 0a9e
        Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    • Peter

      What graphics card do you have? Do you have the latest drivers installed?


    • jasonandrews
      Intel(R) HD Graphics, yes its up to date.

      In the above error message ks2asio32.dll is for my tracktor which i use for a souncard

    • jasonandrews
       Problem Event Name: APPCRASH
        Application Name: CellDNA.exe
        Application Version: 2.5.1.0
        Application Timestamp: 4e53c523
        Fault Module Name: ig4icd32.dll
        Fault Module Version: 0.0.0.0
        Fault Module Timestamp: 4e07dc9e
        Exception Code: c0000005
        Exception Offset: 00010cd6
        OS Version: 6.1.7601.2.1.0.768.3
        Locale ID: 1033
        Additional Information 1: 0a9e
        Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
        Additional Information 3: 0a9e
        Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
    • jasonandrews

      i went and double checked the graphics drivers at intel and there was an update, windows update was saying it was updated but it was not. currently testing it, i turned on most of the effects and got a crash, is 14 frames/sec a decent frame rate?


      here is the latest crash, probably running more effects than i would do at a show.

      Description:
        A problem caused this program to stop interacting with Windows.

      Problem signature:
        Problem Event Name: AppHangB1
        Application Name: CellDNA.exe
        Application Version: 2.5.1.0
        Application Timestamp: 4e53c523
        Hang Signature: 061e
        Hang Type: 0
        OS Version: 6.1.7601.2.1.0.768.3
        Locale ID: 1033
        Additional Hang Signature 1: 061ecb2b90dfae8f954ce97bc8948e63
        Additional Hang Signature 2: 3a74
        Additional Hang Signature 3: 3a742f673026181265004dc82bde83c5
        Additional Hang Signature 4: 061e
        Additional Hang Signature 5: 061ecb2b90dfae8f954ce97bc8948e63
        Additional Hang Signature 6: 3a74
        Additional Hang Signature 7: 3a742f673026181265004dc82bde83c5

    • Jay

      what codec are your files using?

    • jasonandrews

      photojpeg quicktime mov files, no compression. will it help to use compression?

    • Peter

      The embded graphics modules such as Intel HD are generally not awesome for live video. They share memory with the host, and tend to run out quickly. The audio driver crash is somewhat odd. Are you using audio at all?

      What are the resolution of your images?

    • jasonandrews

      My machine does have audio but I delete the audio from the clips when prepping them as 1080x720 photojpeg with no compression. I'm lucky to get a 19 frames/sec sometimes hovers around 14 which makes it really jerky to try and sync to music bpm. I have another machine win95 P4 with 3GB ram and a nvidia GTForce GT 610 Graphics card with 2 GB ram but it still pegs out the CPU on that machine at 90-100%. My Laptop hovers around 15% which is not really an issue.

    • jasonandrews

      Also another issue is if I have a dual monitor connected when I start Cell DNA, It automatically takes control of my second monitor and forces it into a 640x480, I have full screen off and my display in cell DNA preferences is set at 1080x720. If I start Cell DNA first the attach the second monitor it does not try to change the resolution.

    • jasonandrews

      bump

    • Peter

      Sorry for missing this. There is a preference for changing the fullscreen resolution - you get a dialog when you press "fullscreen." You can tick this off if you like. Do you not get that dialog when you press fullscreen?


    • jasonandrews

      I have the screen resolution working fine now. Trying to get the software more stable, will using H.264 compression help or hurt performance?

    • jasonandrews

      I bought a another computer I-5 with 8GB Ram and 2GB Graphics card, windows 8 and it seems to working good on that machine. thankyou for the help, 

    • TommeeT

      Jason - H264 is no good. Try the recommended setting by Livid - 640 x 480 PhotoJpeg @ 75% quality
      (deinterlaced is better). Or 640 x 360 for 16:9 widescreen format content.

       As Peter already pointed out the graphics card is likely to be the main problem.



       

       

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